A/R ECG collect customers’ complaints today
The Electricity Company of Ghana (ECG) in the Ashanti Region, has scaled up the effort to improve customer care through prompt response to complaints.
As part of this, it has designated, today Saturday, March 11, 2017 as ‘Customer Complaints Day’.
This was contained in a press statement signed by Mr. Erasmus Kyere Baidoo Manager, Public Relations and Communications.
Mr. Kyere Baidoo tells Kapital news the exercise which is second of its kind time its been held is to build on customer satisfaction.
“We set the day aside to listen to customers particularly those who over the period of years have made claim that I went there two times, three times, four times nobody listened or I have this problem I don’t anybody to talk to…, the issues that are lingering in peoples’ minds as far as electricity is concerned are many. Some border on their bills, some have problems with their meter, some have many problems that they want to share.”
He said the maiden edition was a success because they were able to deal with all the concerns put forward by the customers, adding they “hope that with this second one we’ll be able to cross that mile stone and celebrate this success”.
Mr. Kyere Baidoo said all 16 business centres of the company would open from 8am to 2pm and work to strategically address complaints from customers, adding that a team of experts would be on hand to offer solutions to any nagging issues.
He said they will do their best to address those issues they can address immediately and will time to address nagging ones that requires more time to tackle.
All offices and business centers will be open, the Airport Roundabout office, Ayigya, Asowka, Danyame, Suame, Abuakwa, Offinso, Mampong, Effigyase, Konongo, New Edubiase, Bekwai, Obuasi and Dunkwaw, Manso Nkwanta and all other offices will be opened to take and tackle customers complain.
The PR Manager urged the public to take advantage of the exercise in order to have a better service delivery with the ECG moving forward.
Source: Suraya Alidu Malititi | kapital971.com